1. Rescheduling
You can reschedule for free up to 12 hours before your slot.
Later changes: [to be confirmed].
2. Cancelling
Cut-off: [to be confirmed].
Refund rules: [to be confirmed].
3. Missed appointments
[to be confirmed]
4. If we cancel or can't collect
You can choose free rebooking or a full refund.
5. If your sample can't be used
We'll arrange a free redraw, or refund you if a redraw isn't possible.
6. Once testing has started
Once testing has started, the lab work can't be refunded: [to be confirmed].
7. Consultations
Cut-off for cancelling a consultation: [to be confirmed].
8. How refunds are paid
Refunds go back to your original payment method. Timing: [to be confirmed].
9. How to cancel or reschedule
Message us on WhatsApp ([to be confirmed]) or email us ([to be confirmed]).